Privacy Policy

Gemliox ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website and use the Gemliox mobile application.

This policy applies globally to all users of our website and mobile services.

1. Information We Collect

A. Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Account login credentials
  • Support inquiries
  • Any information submitted through contact forms

B. Information Collected Automatically

When you visit our website or use our app, we may automatically collect:

  • Device type
  • Operating system
  • IP address
  • Browser type
  • App usage data
  • Log data
  • Diagnostic information

This data is used for analytics, security, and performance improvements.

C. Permissions & Device Access (Mobile App)

The Gemliox mobile app may request:

  • Bluetooth Access: To connect and communicate with compatible 360° camera hardware.
  • Camera Access: To enable live preview and image/video capture.
  • Photo Library / Storage Access: To save and manage captured media.

These permissions are used strictly for functionality purposes.

D. Image & Media Processing

Images captured through the app are stored locally on your device unless you choose to use AI enhancement features.

If AI processing is enabled:

  • Selected images may be securely transmitted to a cloud-based processing service.
  • Images are processed solely to improve quality.
  • Images are not sold or used for advertising.

2. How We Use Your Information

We use collected information to:

  • Provide and maintain our services
  • Enable device connectivity
  • Improve product performance
  • Enhance images using AI tools
  • Provide customer support
  • Monitor security and prevent fraud
  • Comply with legal obligations

We do not sell personal information to third parties.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data based on:

  • Your consent
  • Contractual necessity
  • Legal obligations
  • Legitimate business interests

4. Data Sharing

We may share information with:

  • Cloud service providers
  • AI processing providers
  • Hosting providers
  • Analytics providers
  • Legal authorities when required by law

All service providers are required to protect your data.

5. Data Retention

We retain personal data only as long as necessary to:

  • Provide services
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements

Media processed for AI enhancement is not stored longer than required for processing.

6. Data Security

We implement reasonable technical and organizational measures to protect personal information, including:

  • Encrypted data transmission
  • Secure servers
  • Access control procedures

However, no method of transmission over the internet is 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Object to processing
  • Withdraw consent
  • Request data portability

To exercise these rights, contact us using the details below.

8. International Data Transfers

Your information may be transferred and processed outside your country. We take appropriate safeguards to ensure your data remains protected.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

📧 Email: info@gemliox.com